Lone Star Ag Credit is committed to practicing the highest standards of integrity and ethical practices as we interact with our customers, vendors, clients and business contacts.
We are committed to always doing the right thing. As such, Lone Star has adopted a Code of Conduct and Ethics Program for all employees, directors and agents that represent the Association. The standard of conduct and code of ethics is designed to inform, train and hold employees, directors and agents accountable for actions in accordance with the highest standards of personal and professional integrity.
Lone Star’s Board of Directors has confirmed this commitment by establishing an anonymous and confidential reporting hotline. EthicsPoint is a third party provider of confidential reporting services that enables a user to report in a confidential environment.
If you have a complaint that you feel does not need to involve the above reporting hotline, requires us to identify you in order to provide resolution or pertains to your loan treatment, please direct these issues to your local branch office or senior management in Fort Worth as appropriate at (817) 332-6565.