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Notice: Protecting customer-members and employees during the COVID-19 outbreak. Read More.
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COVID-19 UPDATES

In a time of continually changing information and recommendations, we will use this page to provide you with the most up-to-date information we have for our organization during this unusual time. Thank you for your understanding and patience as we navigate this situation. We appreciate your business and will continue to be here to serve you and look forward to when we will be able to meet you face-to-face. Please let us know how we can help!

 

October 16, 2020

Re: Continued Service and COVID-19 Response

Customer-owners and Industry Partners,

If you haven’t heard the exciting news, I am thrilled to be the one delivering the message on behalf of our Board of Directors.

Considering the lingering impact of COVID-19, the Board recently approved advancing a portion of the expected 2020 patronage refund in order to provide support to you, our customer-owners.  Eligible borrowers will receive an advance on that expected payment equal to 50 basis points of their average daily loan balance through September 30, 2020.

We know the uncertainty and challenges of 2020 continue.  Our goal is that this advance payment will provide you, our customer-owners, with the immediate support you need as we look toward the holiday season.

Our lobbies may be closed to visitors due to the pandemic, rest assured that we stand ready to work with you for all of your rural financing needs!

Thank you for your business and continued support.

 

Joe Hayman

Chief Executive Officer

Lone Star Ag Credit

 

Previous Updates:

June 26, 2020

Re: Continued Service and COVID-19 Response

Customer-owners and Industry Partners,

In response to the increasing flare of COVID-19 across our territory, we think the time is right to close our facilities to all visitors, except for customers by appointment only.  Lone Star Ag Credit remains open for business and committed to meeting your credit needs. We will continue to serve customers through multiple channels, but will be closed to walk-in visitors starting today, June 26, until further notice.

Meeting Customers by Appointment Only

In the interest of public and team safety, we will be meeting with customers by appointment only.  In a time of continually changing information and recommendations, we thank you for your understanding and patience as we navigate through this situation.  Although our offices will be closed to the public, our team members remain committed to supporting you and serving your financial needs in the following ways:

  • Customers may reach us by calling the local branch office or our toll-free number 1-800-530-1252 with questions, accounts, transactions and other business.
  • Customers also may contact local offices by clicking Contact Us at www.lonestaragcredit.com
  • Customers have online access to all financial services through  Ag Banking Online; enroll today by contacting any of our branch locations.
  • Please contact us for other solutions such as automatic bill pay.
  • Visit www.lonestaragcredit.com for Association updates.

 

We are monitoring the situation closely and will post more information as changes occur. For the latest information about COVID-19, visit the CDC’s resource center.

Thank you for your support and business.

 

Joe Hayman

Chief Executive Officer

Lone Star Ag Credit

June 22, 2020

Re: Continued Service and COVID-19 Response

Lone Star Ag Credit would like to inform you that several communities we serve have recently enhanced their expectations regarding facial coverings.  Considering this rapidly evolving environment, we are implementing the following:

  • Every employee or visitor to our locations are required to wear a face covering when in common areas or when others are present.
  • These guidelines and requirements are posted on the front door entrance.

As a reminder, Ag Banking Online lets you manage your accounts without mailing a check or visiting your local office. With this free service, you can quickly and securely manage your accounts anytime, anywhere. We even have a mobile app, so your information is always there when you need it.

Lone Star Ag Credit is committed to meeting your credit needs.  The Association continues to follow requirements and guidance from the State of Texas, applicable local ordinance, and the Centers for Disease Control and Prevention (CDC).

Thank you for your business and continued patience as we navigate these changes.

May 29, 2020

Re: Continued Service and COVID-19 Response

Customer-owners and Industry Partners,

We are excited to announce the re-opening of our locations to visitors! On Monday, June 1st, all Lone Star Ag Credit offices will open to customers and the public. This decision is possible because of the mitigating precautions we have implemented. While we look forward to returning to somewhat normal in-person interactions, we continue to encourage the use of technology to transact business when possible.

Safety Procedures

To ensure the continuity of our day-to-day operations, we are taking additional steps to prevent the spread of COVID -19 and to protect the health and well-being of our team, customers and the communities we serve.

  • We ask any employee or customer that is feeling sick or that has visited a COVID-19 “hotspot” within the last 14 days, to not enter our locations
  • Hand sanitizer will be available at all locations
  • In order to promote physical distancing, we have placed markers six feet apart in our lobbies
  • High traffic and common areas of our locations undergo daily cleanings
  • If you would like our staff to wear a mask when meeting with you, please ask, we are happy to do so.

Banking from Home

Lone Star Ag Credit remains committed to meeting your credit needs. Should you feel more comfortable banking remotely, please remember we have the following options to serve you.

  • Customers may reach us by calling the local branch office or our toll-free number 1-800-530-1252 with questions, accounts, transactions and other business.
  • Customers also may contact local offices by clicking Contact Us at www.lonestaragcredit.com
  • Customers have online access to all financial services through Ag Banking Online; enroll today by contacting any of our branch locations.
  • Please contact us for other solutions such as automatic bill pay.

We will continue to follow guidance from the State of Texas and the Centers for Disease Control and Prevention (CDC). Thank you again for your patience during this time. We look forward to seeing you soon, and please don’t hesitate to reach out and let us know how we can better serve you.

Joe Hayman
Chief Executive Officer
Lone Star Ag Credit
Financing Your Piece of Texas

May 6, 2020 

Re: Continued Service and COVID-19 Response

Customer-owners and Industry Partners,

Lone Star Ag Credit continues to navigate through this season of opening our office doors with flexibility and caution.  Since day one, we have said the safety of our team and our customers is our top priority.

At this time, Lone Star’s branch lobbies will remain open by appointment only.  We will monitor this situation and loosen restrictions at the appropriate time.  Our hope is that on June 1 we will see a return to normalcy.  Team members are currently returning to the office and remain committed to supporting you and your financial needs.

Thank you so much for your patience and your commitment during this historic challenge.  We look forward seeing you again soon, but until then, please let us know how we can better serve you.

Joe Hayman
Chief Executive Officer
Lone Star Ag Credit
Financing Your Piece of Texas

April 9, 2020

Continued Service and COVID-19 Response

Customer-owners and Industry Partners,

As we end our third week of working remotely, Lone Star Ag Credit greatly appreciates your partnership and patience during this time.  Our offices remain open for business, meeting by appointment only, and committed to providing reliable and consistent credit.

We pause tomorrow and this weekend in celebration of Easter and what this special time means to each of us.  Our staff would like to take moment and thank our first responders, medical personnel and service men and women for their dedication to our communities.  We also want to recognize the school systems and their efforts to supply and feed local children in need.  Lone Star Ag Credit supports these efforts and is lending a hand as community partners in our hometowns.

We encourage an open line of communication and staff are making daily calls to see how we can better serve our borrowers.  Please don’t hesitate to reach out to us, we enjoy hearing from you.  Thank you again for your continued business and Happy Easter!

Joe Hayman signature

Joe Hayman
Chief Executive Officer
Lone Star Ag Credit
Financing Your Piece of Texas

April 3, 2020

Customer-owners and Industry Partners,

In an effort to continue to keep you posted, I am writing to assure you that we remain open for business! While our offices remain closed to non-employees, the entire team is working daily to provide you with the responsiveness you deserve during this unusual season. Thank you for your understanding and willingness to conduct business just a little differently!

President Woodrow Wilson signed legislation creating the Federal Land Bank System in 1916, and the Farm Credit System is currently the largest single source of rural financing in the United States. Our mission to support rural communities and agriculture remains just as critical today as it was more than 100 years ago.

National Agriculture Day was March 24th. Lone Star staff are usually active in our communities and offices educating and celebrating our great industry. This year because of COVID-19, all activities were cancelled. Our team took the opportunity, however, to make donations to local food pantries in almost all our communities. One pantry said the donation would help feed more than 200 people in their county for a full week. When you seek opportunities to be generous amazing things will happen.

We all know that our way of life has changed, but our mission to support rural communities and agriculture is our focus. We appreciate what you do daily by feeding and clothing America! Together as we go above and beyond for others, we will continue to provide reliable, consistent credit and financial services for everything outside the city limits.

Please reach out and let us know how we can better serve you. Thank you again for your continued support and business, most importantly, stay safe!

Joe Hayman

Chief Executive Officer

March 27, 2020

Customer-owners and Industry Partners,

In a time of continually changing information and recommendations, we thank you for your understanding and patience as we navigate through this situation. As the new CEO of Lone Star Ag Credit, I am proud to witness the team’s dedication to each one of you. We are in this together, and I can speak with confidence that we are here for you, now and in the future.

Operations in Fort Worth and Locally

Most of the team continues to work remotely while providing the first-class customer service you’ve grown to expect. Although our offices are temporarily closed to the public, we remain committed to supporting you and streamlining our processes to quickly respond to your financial needs

  • Customers may reach us by calling the local branch office or our toll-free number 800-532-1252 with questions, accounts, transactions and other business.
  • Customers also may contact local offices by clicking Contact Us at lonestaragcredit.com.
  • Customers have online access to all financial services through Ag Banking Online; enroll today by contacting any of our branch locations.
  • Please contact us for other solutions such as automatic bill pay
  • Need a Break? Lone Star Ag Credit knows supporting your financial security is one of the best ways we can serve you. We have many options available including a 90-Day payment deferral program, change of billing dates, reamortizations, to name a few. These options are intended to help bridge any cash flow gap caused by this unforeseen pandemic.

Be Aware of Scams

Lone Star Ag Credit always aims for our customers information to be protected. Lone Star Ag Credit will never ask you for your personal information or log in credentials in an email, letter, postcard or text message. If you receive anything suspicious, don’t respond, don’t click on links, and don’t open attachments. If you have a concern or question, reach out to your local loan officer or call 800-530-1252.

Thank you again for your continued support and business. We look forward to brighter days ahead, but until then, please let us know how we can better serve you.

Joe Hayman

Chief Executive Officer

Lone Star Quickly Responds With Fast Track

We’ve streamlined our process to provide access to working capital for our agricultural customers. Watch this video from Jason Jones, Credit Office President to our Abilene and Sweetwater offices, to learn more about how Fast Track can help you.

Cash Management Tools to Better Serve You!

Our team members remain committed to supporting you and serving your financial needs. This video from Shelley Gilliland, Loan Admin Supervisor, will walk you through our cash management tools. See which one might be right for you!